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Privacy Policy

Privacy Policy : Updated: 01 Nov, 2024

Emanate Solutions LLC (“ES”), and its related brands, including Emanate Solutions, Emanate Digital, Emanate Web, and myHCapp (collectively, “Emanate,” “we,” “us,” or “our”), are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share non-patient information collected through our various online services, including our branded websites, mobile applications (such as myHCapp), and other online platforms (collectively, the “Online Services”). This Policy also explains your rights and other information that local laws may require us to give you.

 

By accessing or using our Online Services, you AGREE to the TERMS of this (“Privacy Policy”) and our Terms of Use (“Terms”), available [Emanate – Terms of Use]. If you do not agree with these Terms, governed by two separate documents, please do not access or use the Services. Our Privacy Policy explains how we collect, use, and share non-patient information collected through our various online services, including our branded websites, mobile applications (such as myHCapp), and other online platforms (collectively, the “Online Services”). The Privacy Policy also explains your rights and other information that applicable laws require us to provide.

 

1. Information We Collect:

We collect Personal Information when you use our Services, create an account with us, or submit Personal Information to us. Some of the data we collect may be considered sensitive personal information, including your name, date of birth, gender, email address, phone number, IP address, account login information, and other device identifiers. Professional or Employer-Related Information: Such as your business name, job title, office location, and other information related to your business.

We collect your Personal Information from the following sources:

  • Directly from you: This includes identifiers such as your name, address, birth date, email address, phone number, gender and any other information you provide when creating an account, using the Services, or contacting us. For example, if you use our in-app chat support, we will collect your name, contact information, and the chat transcript.
  • Automatically:  Through data collection technologies deployed on our website and app
  • Communications From You: When you contact us through the Services (e.g., chat, email), we may collect and store information about your communication, including your name, contact information, the nature of your communication, and our response.
  • Information Related to Your Use of the Services: We may automatically collect information about your use of the Services, including device information (hardware model, IP address, unique device identifiers, operating system), browser type, and app usage data.
  • Third parties: Such as your healthcare provider, health insurance companies, suppliers, and ad partners (If applicable)

 

2. Additional Sources of Information:

We may also obtain Personal Information from the following sources:

  • Cookies and Similar Technologies: Our Services may use cookies and other technologies to collect information about your usage patterns. This data helps us improve the Services and personalize your experience. You can manage your cookie preferences through your device settings.
  • Tracking and Analytics Services: We may use third-party analytics services to collect information about your use of the Services, such as your IP address, browser type, and pages visited. This information helps us understand how users interact with our Services and improve them. We do not link this automatically collected data to other Personal Information we may have about you.

 

3. Use of Information:

We may use your information for the following purposes:

  • Providing the Services: We use your information to provide, personalize, and improve the Services, respond to your inquiries, and provide relevant information.
  • Operations and Administration: We may use your information for internal operations, such as maintaining the security and integrity of our Services, conducting research and analysis, and improving our products and services.
  • Marketing Communications: With your consent, we may send you updates about our products, services, and promotions. You can opt out of these communications at any time.
  • Legal Compliance: We may use your information to comply with legal and regulatory requirements.

 

4. Sharing of Information:

We may share your information with:

  • Affiliates, Business Partners, and Service Providers: We may share your information with our affiliates, business partners, and service providers who perform services on our behalf, such as marketing, data analytics, and customer support. These parties are contractually obligated to protect your information.   
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or to protect our legal rights or the safety of others.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

 

5. Third-Party Links:

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any website you visit.  

 

6. Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure.  All authorized persons are required to abide by security, privacy, and confidentiality agreements and/or policies. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately in accordance with the “Contact Us” section in this Privacy Policy. We retain your Personal Information for as long as necessary to provide you with the Services, as required by law, or to ensure that we can perform legitimate business functions, such as accounting for tax obligations or audits for security purposes.

 

7. Children`s Privacy:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.  

 

8. Supplement for California Residents: Disclosures & Rights

California Residents Only : This section applies to you only if you are a resident of California.

California Rights : You have the following rights concerning your personal information:

  • Right to be informed about the (1) types of personal information we collect about you, (2) specific pieces of information that we have collected about you, (3) sources and purposes of the collection, and (4) third parties that receive your data.
  • Right to request deletion of your data.
  • Right to know to whom we’ve sold or disclosed your data.
  • Right to opt out of the sale of your data, if we sell it. (See below.)
  • Right to correct inaccurate personal information.
  • Right against discrimination if you do not provide us your data, unless the goods and services we provide you are related to the value of the data you provide us.

Exercising Your Rights : You may exercise your rights as a California resident, review and request changes to the personal information we collected about you, and contact us for more information about our privacy practices by using the information provided above under Contact Us.

Verification Process: You may submit your California rights requests using any of the methods above. However, for certain requests, California law permits or requires us to take additional steps to verify the identity and authority of the individual making certain requests information. This is so we can protect your privacy and data. Depending on the request or the sensitivity of the request, ES may ask that you provide two, three or more pieces of personal information that matches information in our records, so that we may confirm your identity prior to processing your request.

Authorized Agent:

If you wish to submit a California rights request through an authorized agent, then you may designate your authorized agent in writing by contacting us using any of the methods above and providing the following information:

  • Your full name and date of birth
  • Current address and telephone number
  • Name of the authorized agent
  • State whether the requested information should be delivered to the agent or to you. Provide delivery instructions.
  • State the types of requests that you authorize your agent to make, for example, Request to Know, Request to Delete, or Request to Opt-Out of Sales of Personal Information.
  • Sign and date the agent authorization.

If any of the above information is missing or cannot be verified, then we may request the information before processing your request. We may request additional verification information depending on the nature or sensitivity of the request.

Third Party Marketing:

PM Pediatric Care does not disclose the personal information of California residents to third parties knowingly for their direct marketing purposes.

Sale of Information:

ES does not sell or share (as defined by California law) any of the above categories of personal information collected.

No Sale of Minor Information:

ES does not have actual knowledge of any sale of the personal information of consumers under 16 years of age.

This Privacy Policy may not be used or reproduced without our prior written consent

 

9. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on the Services and update the effective date. Your continued use of the Services after the effective date constitutes your acceptance of the revised Privacy Policy.

 

10. Contact Us:

If you have any questions about this Privacy Policy, please contact us at: corporate[at]emanatesolutions.com